Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or exchange.

To be eligible for a return/exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return or exchange, contact us first at shop@utenation.co.nz. 

If your return or exchange is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Exchanges are at the discretion of Ute Nation and are subject to stock availability.

Please note that return postage will be at the cost of the customer. Alternatively, returns (once accepted) can be made in person to Ute Nation, 102 Clarence Street, Riccarton, Christchurch, within business hours.

You can always contact us for any questions at shop@utenation.co.nz.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shop@utenation.co.nz.